Refund policy
Shipping costs
We ship for free in The Netherlands, and worldwide if the order amount is above a specific amount. However, we will still charge the shipping costs we made from the total refund amount once a package is returned. Normally it's €3,95 in the Netherlands.
Original shipping charges are non-refundable. You are responsible for the charges of the return shipping.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 12 working days.
Processing & responsibility
Processing time takes up to 5 days after receiving. We'll contact you after receiving and refund the product costs excluding our costs made for shipments.
We recommend sending with a tracking code to avoid any lost items. We are not responsible for any missing returned parcels.
How to request a return?
You can request a return directly through your order. Log in to your account or use the link in your order confirmation email.